[Tuxaloosa] Network Troubleshooting and Ethernet

[Edward Terry]

I just emailed it to you.  Thank you.


On 5/1/19 2:06 PM, Shane Sanders wrote:
> what's your number Edward?
> 
> On Wed, May 1, 2019, 1:53 PM Edward Terry <eterry at highacres.net 
> <mailto:eterry at highacres.net>> wrote:
> 
>     I don't have a network diagram, unfortunately.  My technical knowledge
>     is pretty limited.  The modem (which as I understand it is a
>     combination
>     cable modem and router) is an Arris TG1682G and is rented from Comcast.
>     The primary computer is running Linux Mint 17.2 (Rafaela) and is
>     connected directly to the modem via Ethernet cable.  The secondary
>     computer is in an adjacent room and is running Linux Mint 18
>     (Sarah); it
>     is plugged into an Ethernet jack.  A cable in the main room is plugged
>     into an Ethernet jack and then into the modem.  The two computers are
>     probably twenty feet apart, so not a great distance.  I tried replacing
>     all the Ethernet cables (though not the cable between the two jacks,
>     which is probably only about a foot long), but it made no difference.
> 
>     The secondary computer only needs Internet access; the two computers
>     don't need access to each other.  Internet is working fine on the
>     primary computer.  The Internet connection on both computers was
>     originally set up automatically by Linux Mint.  The trouble started
>     when
>     Comcast required us to replace the previous modem (which I will admit
>     was pretty old, but worked fine), so I suspect the new modem may be the
>     cause of the problem, though of course the timing could be a
>     coincidence.  Numerous calls to Comcast have not been productive; some
>     of the reps tried to be helpful, but they seem to have even less
>     technical knowledge than I do.  I've also Googled extensively but have
>     not been able to solve the problem.  I appreciate any suggestions.
> 
>     The two computers are at my parents' house, so I don't have as much
>     access to them as I would if they were at my house, though I'm
>     generally
>     at their house at least twice a day.
> 
>     In addition, if anyone knows someone who would be interested in running
>     Ethernet cable at three houses, I would appreciate any referrals,
>     especially if the person involved can also troubleshoot Linux networks.
> 
>     Edward
> 
> 
>     On 5/1/19 12:50 PM, Shane Sanders wrote:
>      > Hi Edward,
>      > Do you have a network diagram showing how you have your devices
>     cabled?
>      > I would be happy to help you troubleshoot but I have no interest in
>      > pulling cables.
>      >
>      > Thanks
>      >
>      > On Wed, May 1, 2019 at 12:33 PM Edward Terry
>     <eterry at highacres.net <mailto:eterry at highacres.net>
>      > <mailto:eterry at highacres.net <mailto:eterry at highacres.net>>> wrote:
>      >
>      >     Is there anyone on the list, or can anyone recommend someone,
>     who can
>      >     troubleshoot a Linux network connection and also run Ethernet
>     cable in
>      >     three houses?  The network is between two desktop computers (both
>      >     running Linux Mint) in two different rooms, connected by
>     Ethernet; it
>      >     previously worked but no longer does.  Comcast is the Internet
>      >     provider.
>      >        All computers involved run either Linux Mint or Ubuntu.  The
>      >     Ethernet
>      >     cable needs to run from the room with the Comcast modem to
>     the room
>      >     with
>      >     the television, and Ethernet jacks need to be installed in
>     both rooms.
>      >     I appreciate any help or recommendations.
>      >
>      >     Edward Terry